Serial number of device is already taken
All Streamit devices have a unique serial number, which is used as identification for different Streamit platforms and services. When making use of Device portal, ADP, etc. you are required to register a device. Although not likely to happen again, a few customers have been unable to register their devices on a platform because an other device was already registered with the same serial number (possibly of another customer).
When that happens, please follow these steps:
- Inform Streamit about this issue. Send us an email informing us what the serial number is on the label on the bottom of the device. You may also read the serial number programmed in the device by means of LCT or STP.
- Streamit will send you a new serial number to program on your device. See below for more information on how to change the serial number of your device.
- After you have programmed your device with a new serial number, it is a good idea that you use a pen or permanent marker to modify the serial number also on the label on the device. This is useful, should the device ever be sent for repair etc. When you want to have a new label for the device, then please send us an e-mail and we will mail you a new label.
To program the serial number of a device, the “snum” command is used. You can send this command from STP or any of the other available command interfaces (e.g. telnet).
------------------------------ Syntax: snum<space>0000<SNUM> ------------------------------
where <SNUM> is the 5 digit serial number as found in the label of the device (prefixed with 4 zeros). For example, if the serial number was 1234A, then you would send snum 00001234A.
To check that the serial number is programmed correctly, the snum command is sent without arguments. The response should show 0011280<SNUM> where, SNUM is the serial number you just programmed.