Interrupted audio playback
All Lisa devices are shipped with Basic edition capabilities. The Basic edition only supports streaming of content in MP3 format. The Basic edition does not support AAC or OGG. If a customer wants to play this content with the Basic edition then the Lisa will play only short intervals of the music. If you have purchased a device of a different edition, this will only be enabled after the device has been activated.
Activation is done during startup. During activation, the Lisa device receives code from the activation server, enabling the capabilities on the device that correspond to the purchased edition (e.g. Ultimate). In all cases the Lisa initiates the connection to the outside, requiring permission for outbound TCP traffic only.
If TCP traffic is blocked in the router then the Lisa cannot receive code from the activation server. When the activation fails i.e. for a Lisa Ultimate, it will keep trying to connect the activation server.
There are 2 possible solutions to solve this problem:
- Connect the Lisa in a different network without any port restriction where activation takes place. The activation process is a 1 time action (except if the reset from Service menu is used).
- Contact the IT department and ask to allow outbound TCP traffic via port 80 in the network.