General Terms and Conditions of Sale, Delivery, Payment, Support and Warranty of Streamit BV
Article 1 Scope of Application
1.1 These General Terms and Conditions govern all offers and Agreements of whatever nature between Streamit BV and the Customer as well as any obligations arising from these. Provisions varying from these Terms and Conditions must be agreed on with Streamit BV in writing.
1.2 For the purposes of these Terms and Conditions, the term ‘Customer’ means the party placing an order with Streamit BV or any party who enters or will enter into an Agreement with Streamit BV or to whom Streamit BV makes an offer or delivers any goods or services, as well as this party’s legal successors.
1.3 If Streamit BV does not always insist on strict compliance with these Terms and Conditions, this does not mean that these Terms and Conditions are not applicable or that Streamit BV loses its right to insist on strict compliance with these Terms and Conditions in future cases, whether these are similar in nature or not.
1.4 If any provision of these Terms and Conditions is not valid or applicable for any reason, the other provisions of these Terms and Conditions remain in force.
1.5 The applicability of the general purchase conditions or other general conditions of the Customer is explicitly excluded.
Article 2 Offers
2.1 All offers submitted by Streamit BV are based or partly based on the data, materials and documents provided by or on behalf of the Customer and Streamit BV is entitled to assume that these data, materials and documents are accurate and complete.
2.2 All offers submitted by Streamit BV are without obligation, unless expressly provided otherwise in the offer; Streamit BV may revoke these offers promptly even after the Customer’s acceptance of them.
2.3 Without prejudice to the provision of paragraph 2 of this Article, the offers by Streamit BV are valid for a period of 30 days, unless expressly provided otherwise in the offer.
2.4 Price lists, brochures, printed matter, etc. provided by Streamit BV are subject to changes, do not constitute an offer and are not binding on Streamit BV, unless the Agreement concluded between the parties includes an explicitreferencetothem.
2.5 Streamit BV reserves the right to refuse orders without giving reasons for such refusal, to deliver goods COD or to require advance payment.
Article 3 Agreement
3.1 An Agreement is concluded when Streamit BV has confirmed an order in writing or when Streamit BV has started carrying out the order. The confirmation of the order is deemed to reflect the Agreement accurately and completely, unless the Customer has objected to it in writing within five business days.
3.2 Asforservices/deliveriesforwhichno order confirmation is sent because of their nature and/or extent, the invoice constitutes the order confirmation as well. This invoice is deemed to reflect the Agreement accurately and completely, unless the Customer has objected to it in writing within five business days.
3.3 AdditionsandchangestoanAgreement bind Streamit BV only if Streamit BV has confirmed them in writing.
3.4 If it considers this necessary or useful to ensure the proper execution of the order placed with it, Streamit BV is entitled to engage third parties. The costs thereof are passed on to the Customer in accordance with the quotations submitted.
Article 4 Changes and Extra Work
4.1 Extra work means any work carried out for the purpose of performing an Agreement concluded with the Customer that is beyond the scope initially agreed on.
4.2 Any extra work automatically affects the agreed-upon price and the agreed-upon time of delivery, which is at the risk and expense of the Customer.
4.3 Streamit BV will ‒ if possible ‒ inform the Customer in writing of the extra work to be carried out as soon as possible, in any case before its execution. The Customer is deemed to agree to the execution of this extra work and to the relevant costs and any delivery dates that may have been adjusted, unless the Customer objects to the foregoing in writing before the execution of the extra work is started, but in any case within five days of the date of the relevant notice served by Streamit BV.
Article 5 Prices
5.1 All prices and rates are excluding VAT, any handling fee and the costs referred to in Articles 11.1 and 13.1.
5.2 The prices are based on the prices, rates, taxes, duties and charges, etc. existing at the time of the offer. In the event of an increase in any factor affecting the cost price, Streamit BV is entitled to increase the price accordingly. This price increase does not entitle the Customer to dissolve the Agreement.
5.3 IntheeventofanyAgreementinvolvinga periodic payment obligation, Streamit BV is entitled to adjust prices and rates by giving written notice thereof subject to a period of three months. If the Customer does not agree
to the adjusted prices or rates, he, she or it is entitled to give written notice of termination of the Agreement within seven days of the date of receipt of this notice with effect from the date on which the price or rate adjustment would commence.
Article 6 Claims for Transport Problems
6.1 Claims made under this article concern only complaints about damage to the packaging of the goods or packages delivered or the absence of packages that are mentioned on the carrier’s delivery record.
6.2 Immediately on delivery, the Customer shall check every consignment for any defects, such as damage and/or incompleteness. Any damage or incompleteness must immediately be noted on the carrier’s delivery record and notified to Streamit BV. The claim submitted must include the delivery or invoice number of the relevant consignment.
6.3 Upon signing the receipt form, the Customer is deemed to have approved the consignment.
6.4 Where the claim relates to damage to the packaging of separate goods or packages and is considered well-founded by Streamit BV. Streamit BV will, at its own discretion and within a reasonable period, either remedy the defect in the packaging or replace the relevant goods or the relevant packages, without the Customer being entitled to any compensation.
6.5Where the claim relates to one or several missing packages and is considered well- founded by Streamit BV, Streamit BV will deliver the missing packages within a reasonable period without the Customer being entitled to any compensation.
6.6 Lodging a complaint under this article does not release the Customer from any payment obligations towards Streamit BV.
Article 7 Claims for faulty deliveries
7.1 Claims for faulty deliveries relate only to complaints that can be made after the carrier’s delivery record has been signed in acknowledgment of receipt: damaged goods in the packages, ordered goods missing from packages but mentioned on the packing slip or the consignment of wrong goods.
7.2 Immediately upon delivery, the Customer shall check every consignment to ensure that the right goods have been delivered and for defects, such as any damage and/or incompleteness. Any faulty delivery must immediately be notified to Streamit BV or, if this is impossible, within a period of five business days. The claim submitted must include the delivery or invoice number of the relevant consignment.
7.3 After the period specified in paragraph 2 of this Article has expired, the Customer is deemed to have approved the delivery.
7.4 Where the claim is considered well-founded by Streamit BV, Streamit BV will, at its own discretion and within a reasonable period, either remedy the defect or replace the defective goods or deliver the missing goods without the Customer being entitled to any compensation.
7.5 Products can be returned only after the prior written permission of Streamit BV.
7.6 Claims made under this article do not release the Customer from any payment obligations towards Streamit BV.
Article 8 Payments
8.1 Unless otherwise agreed in writing and subject to paragraph 7 of this Article, payments must be made by deposit or transfer to a bank or giro account designated by Streamit BV within 14 days of the invoice date. The value date mentioned on the bank/giro statements of Streamit BV is regarded as the date of payment.
8.2 Unless otherwise agreed in writing, payments are made without any setoff or suspension for any reason.
8.3 Payments made by the Customer are first applied to settle any interest payable and/or debt collection or other charges and subsequently, those invoice amounts which have been outstanding for the longest period.
8.4 If the Customer fails to pay the amounts owed within the agreed-upon period, the Customer is in default by operation of law and Streamit BV is entitled, without prejudice to its other rights, including the right to suspend performance, to charge the Customer commercial interest at the statutory rate applicable at that time, plus a surcharge of 3% on an annual basis, on the entire amount due. This interest is charged with effect from the due date of the relevant invoice up to and including the date on which payment is made in full.
8.5 Inadditiontotheinterestmentionedin paragraph 4 of this Article, Streamit BV is entitled to claim compensation from the Customer for all judicial and extrajudicial costs incurred. The amount of the extrajudicial debt collection costs owed to Streamit BV amounts to 15% of the principal sum, subject to a minimum amount of €350.
8.6 If Streamit BV considers it appropriate to do so, it may require the Customer to provide security and if this security is not provided, it is entitled to suspend the execution of the Agreement.
8.7 As for new customers, the first three orders are delivered COD, for which costs will be charged. As long as Streamit BV has not permitted any credit limit, all products are delivered COD. Within the credit limit permitted by Streamit BV, payments must be made within 14 days of the invoice date.
Article 9 Retention of title
9.1 Streamit BV retains title to all goods delivered to the Customer until the date of full payment of all amounts, including any interest and costs, the Customer owes for the goods and services delivered or yet to be delivered under the Agreement, as well as any claims for failure in the performance of the aforementioned Agreement.
9.2 The Customer shall treat the goods concerned with due care and, unless Streamit BV has granted express permission for that in writing, the Customer is not entitled to encumber or pawn the goods delivered, and/or to establish any disclosed or undisclosed right of pledge thereon, as long as the Customer has not fulfilled his, her or its obligations towards Streamit BV in full.
Article 10 Delivery time
10.1 All delivery periods mentioned by Streamit BV are approximate and are based on the data and circumstances known to Streamit BV when the Agreement was entered into. The delivery dates mentioned are never to be regarded as strict deadlines. If any change in the data or circumstances results in any delay, irrespective of whether this change was foreseeable, the delivery date is deferred accordingly, without prejudice to the force majeure provisions below. In the event of overdue delivery, Streamit BV must be declared in default in writing, allowing it a reasonable period to effect delivery after the notice of default has been served.
10.2 If the delivery periods specified by Streamit BV are exceeded for any reason, the Customer is not entitled to any compensation or to the non-performance of any of his, her or its obligations under the relevant Agreement or under any related agreement.
Article 11 Delivery
11.1 Unless otherwise agreed in writing, all deliveries are made ex warehouse of Streamit BV. Streamit BV will pass on the relevant costs for this. With effect from the time of delivery, all risks of loss, perishing, damage, etc., irrespective of the cause thereof, pass to the Customer.
11.2 If the goods are available for collection but are not collected by the Customer after the delivery period has expired, the goods are stored at the Customer’s disposal, at the latter’s risk and expense.
11.3 Streamit BV is entitled to deliver an order in its entirety or in successive parts. In the latter case, the Customer is invoiced separately for each partial delivery. If the Customer fails to pay for any partial delivery, Streamit BV is entitled to suspend the further execution of the Agreement or to dissolve the Agreement to the extent that it has not been performed by it, without judicial intervention and without any notice of default served on the Customer being required, without prejudice to Streamit BV’s right to claim damages and to its right to claim performance rather than dissolution.
Article 12 Transport
12.1 Streamit BV determines the manner in which the goods are transported, dispatched, packaged and the like. Goods are always transported at the risk and expense of the consignor. Streamit BV is required to take out transport insurance only to the extent that it has bound itself to do so in writing.
Article 13 Delay
13.1 If a Party at any time has reason to believe that it will be delayed, in the performance of its obligations under the Agreement, the Party shall promptly notify the other Party hereof and shall subsequently define in writing the estimated period of delay.
13.2 Circumstances outside of Streamit’s control including, but not limited to circumstances which are attributable to the Customer such as delay in payment or in the delay in Customer’s undertakings under this Agreement causing Streamit a delay, shall entitle Streamit to postpone any of its undertakings until payment has been received in full or to such extent as is reasonable having regard to all circumstances. For delays imputable to the Customer, Streamit shall be reimbursed for its reasonable costs due to such delay.
13.3 Any time targets for delivery of Services or part thereof and the relevant performance evaluation. are set out in the relevant Service Specification. Such terms and conditions shall constitute the only representations with regards to such time targets or performance evaluations and compensation (if any) shall be full and exclusive for any delay imputable to such parameters
Article 14 Software and hardware
14.1 The provisions of this article are applicable in particular to the software supplied by Streamit BV.
14.2 The ownership of and all intellectual property rights to the software products and the underlying source code are always vested in Streamit BV, or its suppliers, unless expressly agreed otherwise in writing. The Customer may neither remove nor alter any identifying marks relating to the intellectual property rights of the owner.
Article 15 Force majeure
15.1 If Streamit BV is prevented from performing or continuing to perform the Agreement as a result of force majeure of a permanent or temporary nature, Streamit BV is entitled, without any obligation to pay damages, to dissolve the Agreement wholly or partly by a written statement to this effect, without any judicial intervention being required and without prejudice to Streamit BV’s right to payment by the Customer of goods already delivered by Streamit BV or to suspend the further execution of the Agreement. In the event of suspension, Streamit BV is entitled to dissolve the Agreement wholly or partly as well.
15.2 Force majeure means all circumstances as a result of which Streamit BV is unable to fulfil its obligations temporarily or permanently, such as strikes, transport difficulties, fire, government measures, including in any case import and export bans, quota restrictions and operational breakdowns affecting Streamit BV or its suppliers, as well as any failures on the part of its suppliers, as a result of which Streamit BV can no longer reasonably be expected to perform its obligations towards the Customer.
Article 16 Warranty
16.1 Subject to Article 16.7, Streamit BV warrants that the goods delivered by it are free of material and manufacturing defects and in accordance with the provisions of this article. This warranty means only that Streamit BV agrees to remedy the defects to the best of its ability or replace the goods, at its own discretion. Consumables such as toners, cartridges, disc packs and data storage devices are not replaced.
16.2 Goods or any parts thereof that are replaced in accordance with the warranty under the first paragraph of this article become the property of Streamit BV.
16.3 Defects must always be notified to Streamit BV before these can be processed. The warranty does not cover the recovery of lost data.
16.4 The warranty does not apply if the defects are wholly or partly the result of incorrect, careless or incompetent use, use for other than normal business purposes, external causes, such as fire and water damage, or if the goods are changed or maintained by parties other than Streamit BV.
16.5 Unless otherwise agreed, the warranty in respect of the goods manufactured by Streamit BV applies for a period of twelve months from the time of delivery.
16.6 Streamit BV ́s performance of its b. warranty obligations constitutes the only compensation offered. Streamit BV does not
have any other obligations and the Customer is not entitled to a claim for dissolution of the Agreement.
16.7 If the goods are purchased by Streamit BV from one of its own suppliers, the warranty c. is limited to the relevant warranty conditions of
this supplier. If appropriate, Streamit BV will inform the Customer about the warranty provisions of the relevant supplier.
16.8 Repairs beyond the relevant warranty are charged by Streamit BV.
16.9 In the case of any repair of defective goods under warranty, the Customer is obliged to return the goods at his, her or its own expense to an address designated by Streamit BV.
Article 17 Liability
17.1 Streamit BV is never required to compensate any direct or indirect damage or loss suffered by the Customer or any third parties, arising from:
- defects in goods or services delivered;
- the failure of the goods and/or services delivered by Streamit BV to function properly or in a timely fashion;
- any delay in the delivery time of the goods and services; except in the case of intent or gross negligence on the part of Streamit BV. or its executive staff.
17.2 Streamit BV is not liable for any direct or indirect damage or loss inflicted by its employees and/or third parties it has engaged on the Customer or any third parties, for whatever reason, except in the case of intent or gross negligence attributable to Streamit BV or its executive staff. In no case does its liability go beyond the coverage of the Insurance policy taken out by Streamit BV.
17.3 Streamit BV does not bear any liability for damage or loss of whatever nature arising from incorrect, careless or incompetent use or from any use of goods delivered by Streamit BV for other than normal purposes.
17.4 The Customer shall indemnify Streamit BV and its employees against claims from third parties for compensation of direct and indirect loss or damage which are directly or indirectly caused by the use of the goods supplied by Streamit BV, unless the damage or loss results from intent or gross negligence attributable to Streamit BV or its executive staff.
17.5 If, despite the provisions of this article, Streamit BV is liable for any direct or indirect damage or loss suffered, the liability of Streamit BV is in all circumstances limited to the invoice amount of the Agreement, excluding VAT.
Article 18 Dissolution/Termination
18.1 The Customer is deemed to be in default by operation of law and the outstanding amount is immediately due and payable if:
a. the Customer fails to fulfil any obligation of the Agreement in particular the latter’s payment obligation, in due time or at all;
b. Streamit BV has good reasons to fear that the Customer will fail to perform and the latter fails to comply with a written notice, which states the aforesaid reasons, demanding that the Customer should declare his, her or its willingness to satisfy the relevant obligations within a reasonable period stated in the demand;
c. the Customer files a petition for his, her or its own bankruptcy, is declared bankrupt, assigns his, her or its estate, applies for court-ordered suspension of payments, or if all or any part of his, her or its assets are attached and this attachment is not lifted within ten days of the date of attachment;
d. the Customer decides to cease or transfer his, her or its business or an important part thereof, including the transfer of his, her or its business to an existing company or one to be formed, or decides to amend the objects of his, her or its business or to dissolve it;
e. the Customer dies, if the Customer is a natural person.
18.2 In the cases referred to in 17.1, Streamit BV is entitled, without being liable to pay any compensation and without prejudice to its rights, such as rights relating to costs incurred or interest payable and the right to compensation, and without any notice of default or judicial intervention being required:
a. to dissolve/terminate the Agreement wholly or partly by a written notification to that effect addressed to the Customer; and/or;
b. to immediately and fully claim any amount owed by the Customer to Streamit BV.
The retention of title pursuant to Article 9.1 remains in full force.
18.3 If the Agreement is dissolved or terminated in any manner, the provisions that are intended to remain in force even after the dissolution/termination remain fully applicable, but this applies in any case to the provisions relating to secrecy, dissolution/termination, intellectual property, governing law and disputes.
Article 19 Secrecy
Both parties are bound to full secrecy towards third parties concerning confidential business or other information provided to each other. The parties shall ensure that this secrecy is respected by their employees.
Article 20 General
The rights and obligations under an Agreement governed by these General Terms and Conditions are not transferable and are not assignable or subject to the establishment of a security right, unless the other party’s prior permission for the foregoing has been obtained.
Article 21 Governing law and Disputes
21.1 All Agreements concluded between the parties and all legal relationships arising therefrom are exclusively governed by Dutch law. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
21.2 All disputes arising from or in connection with the Agreement governed by these Terms and Conditions or in connection with these General Terms and Conditions themselves and their interpretation or execution, are exclusively settled by the East-Brabant District Court or the competent court in the place of residence of the Customer, at the discretion of Streamit BV, unless otherwise agreed in writing.
21.3 Streamit BV is entitled to amend these Terms and Conditions from time to time.
IN-STORE AUDIO SUPPORT SERVICES
The provisions included in this section ‘In-Store Audio Support Services’ are applicable next to the General provisions in these General Terms and Conditions, if Streamit BV delivers in-store audio support services.
Article 22 Scope of Services
The scope of Services provided for by Streamit BV are specified in clauses 40-45 of the section Service Specification of these General Terms and Conditions.
Article 23 Prices
Fees and charges are set out in a separate document for each individual Service.
Article 24 Terms of delivery
Any delivery terms are set out in the applicable Service Specification.
Article 25 General Customer’s Obligations
In order for Streamit BV to be able to supply the Services to the Customer in a professional and timely manner, the Customer shall:
- allow Streamit BV designated personnelaccess to the System through means defined and specified in the Service Specification, and
- provide necessary equipment, instruments and documentation and, if the Services are performed outside Streamit’s premises, provide Streamit’s personnel with an unbarred telephone line(s) and internet connection at such outside premises; and
- monthly , in accordance with provided Documentation, provide Streamit BV with all available information including regular and accurate information regarding any changes and modifications to the System carried out by the Customer as well as information regarding any installed third- party hardware or software that may affect the performance of the System and Service; and
- carry out the recommended operation and maintenance of the System as set out in the Documentation; and
- assign a sufficient number of personnel with adequate level of competence and skill in order to carry out the Customer’s obligations stipulated in this Agreement. Such personnel shall have participated in training equivalent to Streamit’s recommended training path for the respective Service and shall have adequate on-Site experience and follow- up training; and
- comply with Streamit’s instructions concerning
- handling of Software, Hardware and Documentation for the respective Service;
- disposal of defective or replaced Software, Hardware or Documentation; and
- comply with any specific customer’s obligation set out in the Service Specification.
Article 26 Streamit ‘s general obligations
Streamit BV shall when providing the Services:
- conduct the Services in a professionalmanner and in accordance with the terms and conditions included in this Agreement; and
- assign personnel with expert knowledge of the respective Service provided; and
- perform all Streamit’s obligations as included in the applicable Service Specification; and
- ensure that all its personnel including subcontractor’s personnel conform to the
Customer’s reasonable requirement for access to the System.
Article 27 Exclusions
The Services provided in accordance with the In-Store Audio Support Agreement do not include:
a. Hardware or Software other than that explicitly listed in Article 40 of the Service Agreement;
b. Hardware or Software damaged through mishandling, packing or repair by the Customer or a third party, or through attempted modification of the System;
c. any change or modification to the Hardware or Software, other than those included in this Agreement and the Service Specification through updating of the relevant Annexes; and
d. consumables, such as fuses and lamps.
e. The Services shall not include any service feature not explicitly covered by an applicable Service Specification.
Article 28 Term and termination
28.1 The in-store Audio Agreement shall become effective upon signature hereof by both Parties and remain valid for three years thereafter with automatic renewal for successive one year periods unless terminated by either Party in writing not later than six months prior to the expiration of the current period.
28.2 Either Party may at any time by notice in writing immediately terminate the In-store Audio Support Agreement if the other Party shall pass a resolution, or any competent court shall make an order, that the other Party shall be wound up or if a trustee in bankruptcy, liquidator, receiver, or manager on behalf of a creditor shall be appointed and such order/appointment is not revoked within thirty (30) days or if it otherwise is reasonably likely that the other Party is insolvent.
28.3 Either Party may by written notice terminate the In-Store Audio Agreement with immediate effect if the other Party has committed a material breach of this Agreement, and not rectified (if capable of rectification) the same within a time period which shall be reasonable taking into account previous technical and other relevant conditions after receipt of a written request specifying the breach from the other Party.
28.4 The Subarticles 28.1 and 28.3 shall also apply to Streamit’s right to cancel the respective Service separately if the cancellation is relating to one of the Service Specifications duly included in this Agreement.
28.5 At such notice of partial cancellation the affected Service Specification (in whole) shall cease and be excluded from the In-Store Audio Support Agreement, leaving the remaining Services unaffected by such termination.
28.6 Should due to such cancellations no Service Specification remain in effect this In Store Audio Support Agreement shall be considered terminated within six months after the cancellation of the last Service Specification.
28.7 In the event of this Agreement being terminated by either Party pursuant to this Article 28, the amounts payable to Streamit BV (after taking into account amounts previously paid under this Agreement) shall be:
a. the price (as specified in the In-Store Audio Support Agreement) of the Services completed at the date of termination,
b. the fair value of such Services (on the basis of Agreement prices) as are under execution but not completed on the date of termination, and
c. any other costs and expenses reasonably incurred by Streamit as a result of such termination.
Article 29 Contacts regarding the Services
29.1 All written notices required by this Agreement shall be furnished by hand delivery, registered post, telefax or electronic mail to the following addresses:
If to Streamit:
——-Johan van der Stoel—————————–
——-Croy 17B, 5653 LC Eindhoven
The provisions included in this section ‘Use of Streamit BV Portal’ are applicable next to the General provisions in these General Terms and Conditions, if Customer uses the Streamit BV Portal or Server.
Article 31 Liability
The limitations of liability and guarantees also apply for dealers of Streamit BV who created an account for the Customer for one of the portals. This also applies for indemnifications as set out in these terms. Those also apply in favor for those dealers.
Article 32 Rules for usage
32.1 To make the user experience as good as possible, Streamit BV has set out a couple of rules. If the Customer does not adhere to those rules Streamit BV is entitled to block or remove Customer’s account. In that case the Customer is not entitled to any damages or compensation. In the next paragraphs these rules are set out. Streamit BV has the right to report violations if these violations also constitute an offence according to Dutch law.
32.2 It is not allowed to use the services or the infrastructure of Streamit BV in a way that it causes damages to third parties and/or it causes partial or complete loss or availability of functionality the portal(s).
32.3 It is not allowed to the Customer to grant itself access to the portals with account credentials of third parties, with forged keys or in a way that the security of Streamit BV, regardless of the adequately thereof, is breached.
32.4 It is not allowed to spread viruses or any other software with unwanted effects like Trojans, worms or backdoors.
32.5 It is not allowed to use the portals to send unsolicited messages (spamming).
32.6 The account credentials are personal and not transferable. The Customer is responsible for those credentials. Furthermore the Customer is responsible for choosing a safe password.
32.7 Furthermore is not allowed to use the portals in a way it violates any law or legislation.
32.8 Streamit BV is entitled to delete or adjust the information the Customer puts on the portal.
32.9 Streamit BV is entitled to suspend its services at any given moment. Streamit BV cannot be held liable for any damages or compensation.
Article 33 Indemnification
33.1 The Customer agrees with the fact that Streamit is a mere facilitator. For that reason, the Customer indemnifies and holds Streamit BV harmless for claims of third parties regarding material that that the Customer has put on one of the portals of Streamit BV. This indemnification also applies for claims of third parties regarding infringements of intellectual property. The Customer guarantees that the information it puts on one of the portals is not infringing any intellectual property rights of third parties.
33.2 If the Customer applies its stream (audio and/or video) as an “owner” of this stream, it is responsible for payments to intellectual property organizations that represent artists and/or musicians. Moreover the Customer indemnifies Streamit for claims of those organizations regarding those payments
Article 34 Processing personal data
Streamit BV processes the Customer’s personal data in accordance with the European and Dutch privacy laws.
Article 35 Intellectual property rights
The intellectual property rights regarding Streamit BV are residing with Streamit BV or its users. It is not allowed to publish and/or copy texts and/or images without consent of Streamit BV.
Article 36 Notice and take down
If the Customer violates the rights of third parties, those third parties are entitled to request Streamit BV to remove the infringing materials and/or links and to provide the personal data. Hereby the Customer gives Streamit BV permission to disclose such data if necessary.
Article 37 Liability of Streamit BV
37.1 Due to the fact that Streamit BV is a mere facilitator, it is not liable for material and/or links put on the portals by itself or by its users and the damages arising there from, unless the law states otherwise. Streamit BV does not guarantee that the material and/or links put on the portal by users or itself is free of errors and/or omissions and/or will not infringe the rights of third parties.
37.2 Streamit BV does not guarantee that the portals or parts thereof operate without errors and/and or interruptions. The Customer accepts the functionality of the portals “as is”.
37.3 Streamit BV composed its own content on the portals with the greatest care, though, it cannot guarantee that the content is correct, accurate and complete. Therefore Streamit BV cannot be held liable.
37.4 Furthermore Streamit BV is not responsible for the content of the websites where the portals link to.
Article 38 Service Levels
On the service of Streamit BV by giving access to its Portal or Server some Service Levels apply. These Service Levels are set out in the Service Levels Clause in these General Terms and Conditions.
Article 39 Term and Termination
Article 27 will apply.
Article 40 Hardware and Software covered by the Services
The following services are covered:
a. Lisa Compact, Lisa LCD
b. SD cards supplied by Streamit BV
c. Device Portal
d. ADP (hosted or leased)
Article 41 General for-free support
The General for-free support covers the following services:
− Guidance on the configuration and use of Streamit BV devices
− Answers on “how-to” questions on the use of Streamit BV devices
− Analysis of log files of Streamit BV devices when used in combination with one of Streamit’s platforms.
When reference is made to devices, these devices are required to run the latest version of the software that is available for the device.
Article 42 Paid support
42.1 The Paid support covers the following services:
− All technical documentation required to make the customer’s platform work with Streamit BV devices
− Clarification on technical documentation
− Analysis of Streamit BV device logs coming from the customer’s platform
− Notification and documentation of changes in the software of Streamit BV devices that are relevant to custom platforms.
42.2 When reference is made to devices, these devices are required to run the latest version of the software that is available for the device. In addition the previous version of the software is supported until three months after the release of the latest version.
Article 43 Not supported
The following activities are not supported:
− Testing/writing end user software
− Teaching programming in general, or how to use programming applications or compilers
− High-level design review and best practices
− Assistance with software development
− Application code review
Article 44 Requirements on the customer
In order for Streamit BV to be able to supply the Services to the Customer in a professional and timely manner, the Customer shall:
− Appoint one designated contact and one delegate
− Upgrade to the latest version of the Streamit BV software when relevant bugs have been fixed or new changes to the Streamit BV software are required
− Make complete, coherent and fit-for- purpose support requests
a. Mention type and version of Streamit BV device, software version it runs and its serial number (e.g. Lisa LCD – Ultimate, v1.04, ABCD1)
b. Describe the issue and its symptoms
c. Describe how the issue can be reproduced with the customer’s platform
d. Include relevant logging
− Provide logging from Streamit devices that conforms to Streamit’s minimum log format requirements
a. All messages that Streamit devices send, are logged
b. Each log message is shown on a separate line in the log file
c. Log message fields are separated with an appropriate separator (e.g., comma or tab)
d. Log message lines are human readable
− Give Streamit BV staff sufficient access to the customer’s platform to reproduce a reported issue, if necessary with actual Streamit hardware
− Attend the one day training program for developers
Article 45 Service Levels
45.1 Streamit BV will provide general support under the following conditions.
- Support calls will be logged via the Streamit’s support website.
- Incidents that are reported by the Customer are handled during business hours in The Netherlands.
- The Customer shall, acting in good faith using good commercial business sense, categorise each Incident as P1, P2, and P3 (each such priority level as more particularly detailed in the table below).
Type of Issue
P1 – Critical Impact
Service issue impacting 10% or more of end users
P2 – Medium Impact
Service issue impacting less than 10% of end users
P3 – Low Impact
Service issue not impacting end users
45.2 The Customer shall, when categorising an Incident as P1, also notify Streamit BV by telephone.
45.3 Streamit BV shall respond to Incidents within the target response time listed in the table below and resolve the Incidents within the target resolution time listed in the table below.
Target Response Time
Target Resolution Time
8 Business Hours
4 Business Hours
16 Business Hours
1 Business Day
45.4 If Streamit BV at any time has reason to believe that the target resolution time referred to in Subarticle 45.3 will not be met, Streamit will act according Article 13.
45.5 If for any Incident the Customer’s business needs are not sufficiently met because the target response time or the target resolution time are not met, the Customer can bring this to the attention of the contact person set out in Article 29.
Croy 17B, NL-5653 LC Eindhoven, the Netherlands
Phone: +31 (0)40-2556036
Chamber of Commerce for Eindhoven 17192664